FAQ
Do the materials irritate the hands?
Unlike wrist supports and hand massagers, FlexEase and its sporty, elastic Lycra fabric won't irritate your hand or make it itch.
How long will it take for my hand to feel better?
For complete and effective relief, you need just 20 minutes a day.
Does FlexEase leave marks on my hand?
NO! FlexEase doesn't apply pressure to your hand, and is equipped with a temperature regulator to ensure that the heat is just right for you.
Do I have to plug it in when I use it?
NO, FlexEase is lightweight and portable, so you can use it while cooking, walking or working.
What is the delivery time?
Delivery in the UK takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with FlexEase, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
- The FlexEase must be in good condition (no cracks or physical damage).
- If this condition is met, please contact our support team at support@getFlexEase.com.
Where can I contact you for further information?
You can contact us at support@getFlexEase.com